Refund/Return Policy

mycountrymall Return & Refund Policy

At mycountrymall, we want you to love every purchase. If you are not completely satisfied, we’re here to help with a simple and transparent return process.

1. Return Eligibility

You may return items within 14 days of delivery if they meet the following conditions:

  • Unworn, unwashed, and undamaged
  • In original packaging
  • All tags and labels attached

Please note:

  • For hygiene reasons, pierced earrings and items marked as “Non-Returnable” cannot be returned.
  • Items marked as “Final Sale” are not eligible for return or refund unless defective.
  • Sale items are eligible for return unless otherwise stated.

2. Return Process

To initiate a return:

  1. Email us at Service@mycountrymall.com within the return period
    • Include your order number and item(s) to return
  2. Once approved, we will provide:
    • A Return Authorization Number (RA#)
    • The return address and instructions
  3. Pack your item(s) securely:
    • Include original packaging and tags
    • Add your order number + RA# inside the package
  4. Ship your return using a trackable and insured service
    • Please keep your shipping receipt for reference

3. Refunds

  • Returns will be inspected upon arrival
  • You will receive an email confirmation once processed

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 7–10 business days

Important:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
    (unless the item is defective, damaged, or incorrect)

4. Exchanges

We currently do not offer direct exchanges.

If you need a different size or color:

  • Please return the original item
  • Place a new order on our website

5. Damaged, Defective, or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 7 days of delivery
  • Email: Service@mycountrymall.com
  • Include photos for faster processing

We will provide:

  • A prepaid return label
  • A full refund or replacement (your choice)

6. Final Sale Items

Items marked as “Final Sale” cannot be returned or refunded, unless they arrive damaged or defective.

7. Non-Returnable Items

The following items cannot be returned (unless defective):

  • Pierced earrings
  • Items clearly marked as Non-Returnable

8. International Returns

  • Customers are responsible for any customs duties or taxes
  • We are not responsible for lost return packages

We strongly recommend using a trackable shipping method

9. Contact Us

If you have any questions, feel free to contact us:

Email: Service@mycountrymall.com

10.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.